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FAQs

1. General
How do I get started? Do I have to install any software in my computer?
 

Getting started is as easy as, Register>Sign-in>Type>Send. With the 20 credits and one Reply Number you get FREE on sign-up, take a tour of mVaayoo, and send and receive messages.

mVaayoo is a web-based application. All you need is a computer and a net connection. No software needs to get installed on your computer.

Do I have to pay any subscription fee to use the mVaayoo service?
 
No, you don’t have to pay anything as subscription fee for using the service. You only need to buy credits to pay for your messages.
Can I send SMS to a mobile number outside India?
 
Presently, you can send SMSs to mobile numbers in India.
What is the length of a single SMS? What happens if my message exceeds the limit?
 
A single SMS has a character limit of 160 characters. If your message exceeds the limit, an alert is shown on the screen allowing to continue typing the message beyond the character limit. This message will count for 2 or more SMS Credits (depending on the length of your message) and you will be charged correspondingly. Special such as ~, ^, {, }, [, ], |, \ will constitute two characters.
How does mVaayoo process message consisting more than 160 characters?
 
Text of more than 160 characters will be concatenated (joined together) and sent as a single message to the recipient. However, this feature is not supported by Legacy Handsets and Lower End Handsets.
How many mobile numbers can I send a message at the same time?
 
There is no limit to the number of mobile numbers you can send a message at the same time.
Can I send multiple messages at a time, to different mobile numbers?
 
Yes, you can select "Upload file" option on and upload an Microsoft Excel Sheet with mobile numbers in one column and corresponding messages in the next column. With this you should be able to send multiple messages to multiple recipients, in a single instant. A sample file format is also provided on Compose page for your reference.
Can I send a message other than simple text message from mVaayoo?
 
Apart from sending simple text messages, the present version of mVaayoo allows you to send Picture messages (from the library provided in the interface), Flash messages (Unlike text message, flash message does not get saved in your inbox, instead it resides on your mobile until you view the message and vanishes once the cancel option is selected), and Business Cards, to different mobile numbers.

Provide me the handset compatibility features for Picture Message/ Flash Message/Business Card.
Are APIs available for mVaayoo services?
 
Yes, mVaayoo APIs are available for the following services:

Compose Messages
View Replies
Delivery Reports
For further information, please contact sales@mvaayoo.com.
Can I send multimedia messages from mVaayoo?
 
Currently, mVaayoo doesn't support sending multimedia messages.
How many mobile numbers can I send a message at the same time?
 
The number of mobile numbers to which a message can be sent will always depend on the credits available in your account.
How can I purchase mVaayoo credits online?
 

You can purchase mVaayoo credits online through -

Net Banking - This feature enables you to purchase credits through your Internet Banking Accounts.
Credit Card - Credit Card Payment

How safe is it to use my credit card for an online transaction on mVaayoo?
 

mVaayoo offers a secure payment gateway so that you can safely transact online using your credit card. mVaayoo utilizes the latest encryption technology to ensure that information from your computer is transmitted to our servers safely over the Internet on a Secure Socket Layer (SSL) link. mVaayoo has a secure digital certificate from Verisign Inc.

All the information you provide while transacting online using your credit card (credit card number, passwords, access details, personal data etc.) are encrypted so that they cannot be deciphered during transmission. For extra security, the mVaayoo transaction process requires you to enter the CVV (Credit Verification Value) number on your credit card. The CVV is a 3-digit number that is printed after your credit card number on the back of the card, making it difficult for someone having your credit card number to transact online.

mVaayoo
What documents are required for getting a sender ID?
 
Send us a duly signed and stamped letter from a signing authority of your company or organization.
Click here to download sample authorization letter.
mVaayoo
Can my mVaayoo account expire?
 
If your account is not accessed for 1 year, you will no longer be able to use it. An alert will be sent to your email address/ mobile number at the end of 6 months.
mVaayoo
How do I check price & validity period of SMS credit value?
 
1. Go to Buy Credits page
2. Select Validity Period from drop down
3. Enter credits in the text area
This will automatically display price value of the selected credit limit. Press on 'Add to Cart' button to purchase.
2. Credit Details
mVaayoo
What are credits?
 
Credits are the currency you use to pay for the messages send to your mailing list.

1 Credit = 1 SMS/ Recipient

You can buy credits online using your credit card on our secure payment gateway. Always ensure you have sufficient credit balance before sending out a message.
mVaayoo
How will I know my credit status?
 
Your credit balance will always be displayed on the screen whenever you login to your account.
mVaayoo
How many credits would a Picture Message/Flash Message/Business Card consume?
 

Feature
Number of Credits Consumed
Text Message/Flash Message
1 Message = 1 Credit (Number of credits consumed can be 1 or more depending upon the character length, 1 credit = 160 characters)
Picture Message
1 Message = 3 Credits
Business Card
1 Message = 1 or 2 Credits (This depends upon the number of characters, the first credit consumes 38 characters, thereafter remaining characters are sent in the second credit)

mVaayoo
How do I buy more credits?
 
You can buy credits and recharge your account online using your credit card on our secure payment gateway. Select the number of credits you wish to buy and add it to the Shopping Cart. Check My Account after processing your transaction.
mVaayoo
What is a bonus credit?
 
A bonus credit is an extra credit you get as incentive when you receive replies in your Inbox. Presently, you can earn 1 (one) bonus credit for every 10 (ten) replies you receive.
mVaayoo
I have 450 credits that will expire in 4 days. If I buy more credits, will the validity of my credit balance be carried over to the new expiry date?
 
No, the validity of your credit balance will not be extended. You will receive expiry alerts before the date of expiry and you must consume your credits before expiry date.
3.Reply numbers
mVaayoo
What is a Reply Number?
 
A Reply Number allows you to receive replies from your recipients. Once you subscribe to a Reply Number, the number will be dedicated to your account during the subscription period. Recipients of your messages will be able to send responses, and you can access these responses online.
mVaayoo
How do I buy a Reply Number?
 
You can buy a Reply Number online using your credit card on our secure payment gateway. Every Reply Number begins with 56263. You can either create a unique Reply Number by adding 4 digits to 56263 after checking the availability or select one of the available numbers listed on the page. Select a subscription period and add it to the Shopping Cart. Check 'My Account' after processing your transaction.
mVaayoo
Can I buy more than one Reply Number?
 
Yes, you can buy more than one Reply Number if you so wish.
mVaayoo
My Reply Number has a validity of 3 months. If I don't renew it, will I still receive replies on the same number?
 
Your Reply Number will continue to receive replies up to a period of 1 month after the subscription lapses, after which the number will no longer be valid for your account.
mVaayoo
What is an expiry date?
 
Credits and Reply Numbers have an expiry date. The credits that you purchase have a validity of 3 months from the date of purchase, while reply number's validity depends on the subscription period you chose when you bought it. It can range from 1 month to 12 months.
mVaayoo
If I forget to renew my Reply Number within the required period, will I get the same number on delayed renewal?
 
Your Reply Number will be kept live for your account for up to a month after the subscription lapses.
mVaayoo
Can I choose a special or preferred number as my reply number?
 
Please search for availability of special numbers on "Buy Reply Number" page. If the number matches and is not available for subscribing online, contact mVaayoo sales personnel at Sales@mvaayoo.com or +919701044333 for assistance.
mVaayoo
Will I receive replies for Picture messages/Flash message/Business Cards?
 
Currently reply number(s) are active for Picture messages and text messages. If a user selects any reply number while sending the above mentioned message types; a mobile user can reply using the reply numbers (e.g. – 56263123). For flash message the reply number option is disabled. You can use a reply number to send a Business Card but cannot receive replies to it.
4.Sender ID
mVaayoo
What is a Sender ID?
 
A Sender ID identifies the sender of the message on the recipient's mobile phone. mVaayoo is set as the default Sender ID. If you prefer a unique Sender ID, you can prefer an online request. Your unique Sender ID must be alphanumeric. Requests for unique Sender IDs are approved only after an authentication process.

The Sender ID must be alphanumeric. Only GSM phones will display an alphanumeric Sender ID. CDMA phones will always display 56263 as the default Sender ID. This cannot be changed.
mVaayoo
How do I create a unique Sender ID?
 
Place a request for a new Sender ID on the 'Add Sender ID' page. Read the instructions carefully before submitting your request for a Sender ID. Your Sender ID will be activated only after an authentication process.
mVaayoo
How long will it take for you to approve my Sender ID request?
 
The authentication and approval process of your Sender ID request will take 1 working day.
mVaayoo
Will I be charged for my unique Sender ID?
 
No, you will not be charged for your unique Sender ID.
mVaayoo
How do I send a message?
 
  1. Select a Sender ID
    Select a Sender ID from the drop-down list. mVaayoo is set as your default Sender ID. Select your unique Sender ID, if you have one and would like your messages to be identified with your own ID. Select the Reply Number as your Sender ID to receive a response from your recipients.


  2. Select the message format
    You can select a suitable message format from - Text message/Picture message/Business Card.


  3. Enter mobile phone numbers or add a contact group
    In the 'To' field, enter a list of mobile numbers that you would like to send your messages to, or add a contact group from your stored list.


  4. Enter the text/Select the image
    In the 'Compose Message' field, type your message. For plain text message the character counter will indicate when you reach your message limit to 160 characters. While sending Flash Messages do note that they can be sent to GSM numbers alone (Reliance does not support this feature whereas TATA is dependant on handset compatibility). For Picture message select the image from the library. This feature is supported on Nokia handsets (Reliance does not support this feature whereas TATA is dependant on handset compatibility). For Business Card enter the details in the four fields provided. Lower end handsets does not support this feature. Reliance does not support this feature whereas TATA is dependant on handset compatibility.
5. Contact Groups
mVaayoo
What is a Contact Group
 
Contact Group is a group of mobile numbers that you can create within your mailing list for targeted communication. You can organize your database into several distinct groups and select only specific groups to send your message.
mVaayoo
How do I organize my mailing list into different Contact Groups?
 
Go to My Contacts – this is where you can manage your mailing list and organize them into unique groups. Enter a list of mobile numbers or upload a text (.txt) file from your computer, and provide a name that best describes this group. Your group is created. You can also edit or delete the data in each group.
mVaayoo
Can I store an unlimited number of mobile numbers in my Contact Groups?
.
Each file that you upload should not exceed 5MB. You are allowed to create and store up to 200 Contact Groups (1 GB) in your account
mVaayoo
Can I remove some mobile numbers from a Contact Group after selecting it?
 
Yes, you can use the 'Ignore Numbers' feature to remove mobile numbers you want to exclude from your message.
6. Index
mVaayoo
Will my message be delivered immediately?
 
You can choose to schedule your message, save or send instantly:

  • Select Send Later to schedule the delivery of your message. Set the date/time and click on Send
  • To save your message as a draft, select Save
  • To send your message instantly, select Send
mVaayoo
Where can I see the replies sent by my recipients?
 
You can read the replies received from your recipients in the Inbox folder. Replies are organized by Reply Number(s).
mVaayoo
Am I being charged for receiving replies?
 
There is no charge for receiving replies. In fact, you can earn bonus credits for replies received in your Inbox.
mVaayoo
If I don't renew my Reply Number, can I still access the replies in my Inbox?
 
You can access the replies received in your Inbox up to the time the number is deemed valid for your account.
7. Sent items
mVaayoo
How do I check my Sent Messages?
 
You can track your Sent Messages in the Sent Items folder.
mVaayoo
How can I be sure my message has been delivered?
 
Please visit " Sent Items" folder to get a detailed report of messages that have been delivered.
mVaayoo
How do I check the different messages being sent to various users?

 

The Sent Items screen lists out various message types using different icons.

  • Picture message is identified by the corresponding image being sent (e.g. - mVaayoo).
  • Similarly Business Card is represented by a card icon (mVaayoo).
  • Flash Message is represented by a blinking folder icon (mVaayoo).
  • A plain text message, represented by a static folder(mVaayoo).
8. Deafts
mVaayoo
How do I check my Saved Messages?
 
You can track your Saved Messages in the Drafts folder.
mVaayoo
How do I check drafts for various message types?
 
In the Draft screen, icons/img along with message tags provide the details for every message type. Different icons shown for different message types are briefly stated in the above section.
9. Outbox
mVaayoo
How do I check my Scheduled Messages?
 
You can track your Scheduled Messages in the Outbox folder.
mVaayoo
How do I check outbox for various message types?
 
In the Outbox screen, icons/img along with message tags provide the details for every message type of which the description is given in the above section.
10. Polls & Contests
mVaayoo
How do I create Polls & Contests in mVaayoo?
 
You can select the Polls & Contest tab after clicking on Compose section and selecting a reply number. Thereafter you need to specify Contact Number (through contact group or excel upload), Campaign Name, Keyword, Question, Header-Footer messages, followed by the Start & End dates for the campaign – these are highlighted in Step 1 to 7.
mVaayoo
Can I re-use a Keyword that has been used once?
 
At a given time you can use a Keyword for one active campaign alone. The Poll/Contest campaign is active during its lifetime, i.e between Start & End date. Thereafter it is free to be used by other campaigns. However if you want to re-use while it is being used, you need to release the keyword from the existing campaign in Polls & Contest Summary by clicking the Release link as provided in the Keyword section. 
mVaayoo
How do I specify the Contest question and provide options for the same?

 

You can type your question in the Contest Question section, i.e. Step 5. There after you can provide the Keys and Options (e.g. - A for Agra, B for Delhi, etc.) in the area below. The Contest Question section is a mandatory item, you can choose to leave the Key & Options items blank.
mVaayoo What are Header and Footer Message?

 

You can enter your greetings or introduction text in the Header message section which is appended before the contest section. The Footer message is provided to add standard text so that the user is able to reply to the campaign, e.g. Send in your Replies with Contest (the Keyword) <space> to 56263XXX (Reply number). For every Polls & Contest campaign, you should specify the Keyword and Reply number in the Footer Message section.
mVaayoo
How many credits are consumed in a Polls & Contest Campaign?

 

For every 160 characters 1 SMS credit is consumed, an additional credit is consumed for every 153 characters thereafter. You can view the number of characters in the Character Count box which is a summation of characters typed in Steps 4 to 6, namely, Header Message, Contest Question, Options and Footer Message.
mVaayoo
Where can I view the Polls & Contests created by me?

 

You can view all Polls & Contests in Polls & Contest Summary link. It includes Campaign Name, total messages sent, keyword used, reply number and total replies received. In order to view Campaign Details, you need to click on the Campaign Name link. The Campaign Details include Campaign message, campaign status, reply break-up and distribution chart. You can download the list of numbers who have replied to various options.
11. User accounts
mVaayoo
What is 'My Account'?
 
This is the place where you can monitor the status of your account for credits and reply number(s) purchased. Find the total number of credits in balance, credits used for sent messages, credits purchased, cost, date of purchase and validity, as well as bonus credits earned on the replies you received. Track the history of your Reply Number(s) including cost, date of purchase and validity. Download a detailed report for viewing later.
mVaayoo
Do you provide any receipts for online payments and transactions?
 
You can check for printable receipts with payment transaction details on "My Accounts" page under Payment History. You can view number of credits, reply number, transaction ID and other details along with the receipt number. Refer to the receipt number for any purchase related enquires.



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